FAQ
Frequently Asked Questions
Is Optimal Capital Market safe?
Yes. We work hard to provide a secure system. We continuously monitor our network for any suspect activities and employ numerous security measures to keep your accounts secure from unauthorized access, including encryption of API keys, passwords,
and other sensitive information. Do keep in mind that we can not offer security for Bitcoins which are stored on your computer and for this reason it is important to take extra steps to make sure that your Bitcoin wallet is secured.
What is the minimum and maximum per account?
The minimum to open a Optimal Capital Market account is $2,000. There is no maximum.
How can I fund my Optimal Capital Market account?
To fund your Optimal Capital Market account;
- You must have a personal crypto exchange account like Coinbase or Blockchain.
- On your dashboard click on ‘Deposit’. The Optimal Capital Market wallet will be displayed, you can scan the Barcode or copy wallet address
- Send the amount worth of crypto you want to start investing with using Ethereum or Bitcoin from your existing wallet to the Optimal Capital Market wallet.
- Then send a receipt of confirmation to support@optimalcapitalmarket.com, for payment to be credited into your Optimal Capital Market Wallet.
How long does it take to process my deposit?
The processing time for deposits takes at least 1 hour other deposit methods have different time intervals. If we need to request and verify additional information then the processing time might be longer. Please note that Optimal Capital Market
is not liable for any delays caused by a 3rd party payment processor.
Can I deposit using a method that is not in my name?
No, we do not accept third-party transfers. The name of the sender must match the name used when registering with Optimal Capital Market.
How can I withdraw funds from my Optimal Capital Market account?
- Go to your Dashboard in Optimal Capital Market.
- Select withdraw, you will be provided a form.
- Fill out the required details and click ‘Submit’.
How long does it take to process my withdrawal?
All withdrawal requests are processed by our Back Office Department within 24 hours, however the time required for the funds to be transferred to your account will depend on the payment method used.
- Bank Wires: Between 3- 5 business days.
- E – wallets: Within 1 business day.
Why was my withdrawal request declined?
Your request was possibly declined because of one of the reasons below:
- Insufficient balance.
- No trading activity since last deposit.
- Incorrect details.
- Insufficient free margin to cover open positions.
- Withdrawal amount exceeds deposit amount.
- Withdrawal doesn’t cover payment system charges.
- Additional information requested was not provided.
- Third-party transfer request.
- Name was written in English (China Union Pay).
* If you need any further clarification, please contact your Account Service Manager or Customer
Support.
Is there insurance?
YES!
Insurance in Your Cryptocurrency with Optimal Capital Market– What You Need to Know
Insurance of cryptocurrency is an area of the industry that still needs to mature. Like institutional custody a couple of years ago, insurance in the space is lacking. One of the largest cryptocurrency exchanges created their own insurance because
there was no other viable solution. Options for cryptocurrency insurance, just as with custody, continue to develop slowly but surely. We get asked about insurance regularly and rightly so. Our clients are moving large amounts of their funds
into our care and want to make sure it is safe. For that reason, we work with Curv, an institution wallet provider that is SOC 2 Certified. They are venture funded by the best firms and work with several well established financial institutions.
»Do I have to pay taxes on my profits?
Paying taxes is your personal responsibility. Please reference the legislation governing your region or seek independent advice.
»What are wallets?
Wallets are created automatically when you open a Optimal Capital Market account and can be used to make deposits and withdrawals when you invest.
»Can my strategy manager access my funds?
No, they can’t. Any trading activity taking place on your account can only be viewed you your strategy/account manager.
»What is a CFD?
Contracts For Difference (CFDs) are popular Over The Counter (OTC) financial derivative products, which enable you to trade on the price movement of financial assets, including Indices, Futures, Commodities, Shares, and Exchange Traded Funds,
without actually owning the underlying Asset. The main benefit of trading CFDs is the flexibility to trade against price movements without actually buying or selling the physical financial assets. Our CFDs derive their price from the underlying
asset. You can trade CFDs if you believe the price of a financial instrument is likely to go up in value (strengthen,) and also if you think it is likely to go down (weaken). Your profit or loss in online CFD trading is determined by the difference
between the price you buy and the price you sell.
»What countries are supported?
Optimal Capital Market is available in all countries. We are fully compliant with US regulatory authorities in all 50 states. While country by country laws may vary, if you can deposit into your Optimal Capital Market wallet, you can trade smarter
with Optimal Capital Market.
»HOW DO YOU OPERATE?
At Optimal Capital Market, we do things a little differently than other companies in the crypto industry, but people often wonder what makes us unique. From our compliance-ready approach to our industry-leading talent and impeccable investor backing,
we’re paving a new path forward for finance. Let’s take a closer look at how Optimal Capital Market operates. We offer a transparent platform for our investors to store and grow Digital assets in their respective wallets. With more than $100
million in equity funding, including a recent Series C funding round led by Morgan Creek that raised $50 million, and more than $2 billion in assets under management, Optimal Capital Market has a rock-solid foundation to increase the capital
of our investors within a given period of time. With a deep bench of skilled and experienced talent that’s been pulled from across traditional finance, technology, and startup culture. Since our founding in 2019, we’ve grown to more than 300
employees around the world, and continue to add to our global roster of highly accomplished staff. We believe in building a scalable company with true staying power. That’s why we’ve never held an ICO, nor do we require tokens to maintain
a certain interest rate. Our loan portfolio has had perfect performance with no losses for our clients from lending to date. When you send crypto to Optimal Capital Market, you’re sending it to our regulated custodians, we may lend your crypto
to one of our vetted institutional counterparties. These clients use the bitcoin they’re borrowing to execute trading strategies and hedge their positions. Rather than lending to just one institution, we lend to multiple counterparties to
minimize our risks. Optimal Capital Market keeps a sizable amount of collateral to the side so that clients are able to easily withdraw funds. Security has and always will be our top priority. We’re continuing to evolve our controls and harden
our security posture to meet the realities associated with sophisticated threat actors. To that end, our security program is expanding across multiple layers, with a focus on transparency about any security updates, proactive risk management,
enlisting our entire workforce in the security process, and increasing our industry involvement to serve as a leader across the crypto space. Optimal Capital Market remains one of the few retail-focused interest-earning platforms that is also
domiciled in the United States, regulated under US law, and that’s also institutionally backed and doesn’t have a utility token. That’s important–we play by the rules, to the benefit of our company and our clients
»Why buy BTC?
Today, Bitcoin advocates see the software as an alternative money system offering users the ability to exit their government economy and claim sovereignty over their financial assets. Investors in BTC, likewise, view it as an alternative to hard
assets with a finite supply like gold, silver and other commodities.
»Reasons to buy BTC
- Use it to pay for goods and services
- Make it part of a short or long-term trading strategy
- Send money to friends and family
- Hold your BTC and use it as a store of value
Optimal Capital Market Credit Card:
»Why should I join the waitlist?
At Optimal Capital Market, we do things a little differently than other Joining the waitlist places you into a queue to apply for the Optimal Capital Market Bitcoin Rewards Credit Card. Additionally, you’ll receive regular updates on timing and
updated card benefits
»When will the credit card be available?
The credit card will be available in 2026 to US residents (in qualified states). Keep an eye on our website, Optimal Capital Market website, for more information about the credit card.
»Can anyone join the Credit Card waitlist?
Anyone can join the waitlist. You do not have to be a Optimal Capital Market client to join. You will, however, need to sign up for a Optimal Capital Market account to apply for the card. Joining the waitlist does not guarantee that you will be
eligible to receive the card. Geographic, regulatory, and underwriting restrictions will apply. Fees and terms are subject to change, and additional terms of service will apply to the card.
»Are there any fees associated with joining the waitlist?
There are no fees associated with the waitlist.
Contact Us to for more information